Warranty

Every purchase includes a 6 month warranty from the purchase date covering manufacturer defects. Some examples of manufacturer defects are:

  • Spring clasp breaking
  • Chain disconnecting from the clasp/jump ring
  • Chain breaking in the middle with no force applied to it (no stretched links)

Items covered by the warranty will be repaired at no cost. The warranty does not cover items broken by force, like accidentally tugging on the chain and snapping it. If your item isn't covered, we may still be able to repair it for a small fee.

Starting a Warranty Request

  1. Email us at contact@simpleanddaintynecklace.com with the subject "Warranty Request - Order #xxxx".
  2. Attach clear photos showing where the defect is.
  3. Attach clear photos of the entire necklace.
  4. In the message, please include your name, order number, and a description of how it broke.
  5. As soon as we receive your email, we'll review it and take care of you!

Starting a Repair Request

  1. Email us at contact@simpleanddaintynecklace.com with the subject "Repair Request - Order #xxxx".
  2. Attach clear photos showing where the defect is.
  3. Attach clear photos of the entire necklace.
  4. In the message, please include your name, order number, and a description of how it broke.
  5. As soon as we receive your email, we'll review it, tell you the repair fee, and take care of you!

For any other questions about this, email contact@simpleanddaintynecklace.com. Thank you for your support!